Privacy Policy

At Forward Signs and Apparel (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from forwardsignsandapparel.com (“Site”). By using our Site, you agree to the terms described in this policy. Please review it regularly for updates, as we may modify it periodically.

1. Information We Collect

Personal Information

  • Contact Information: When you create an account or place an order, we collect your name, email address, shipping and billing addresses, and phone number.
  • Payment Information: We collect payment details such as credit/debit card information, but payment processing is handled securely by third-party providers, and we do not store payment details.
  • Order History: We maintain a record of the items you purchase, including order dates and details.
  • Account Information: When you create an account, we collect your username, password, and preferences.

Automatically Collected Information

  • Device Information: We collect details about the device you use to access the Site, including your IP address, browser type, and time zone settings.
  • Usage Data: We track your behavior on the Site, such as pages visited, links clicked, and the amount of time spent browsing.

2. How We Use Your Information

  • Process Orders: To process payments, fulfill orders, and send order confirmation and shipment updates.
  • Customer Communication: To send transactional emails such as order confirmations and respond to customer inquiries.
  • Improve Our Services: To analyze customer behavior and optimize the performance and functionality of our Site.
  • Marketing: If you opt-in, we may send you promotional emails about offers and new products. You can unsubscribe at any time.
  • Legal Compliance: To comply with legal obligations, such as responding to legal requests or fulfilling tax requirements.

3. Cookies Policy

We use cookies to improve your experience on our Site. Cookies are small data files stored on your device to track browsing activity.

Types of Cookies We Use

  • Essential Cookies: Necessary for the basic operation of the Site, such as managing your shopping cart and login sessions.
  • Performance Cookies: These help us track how users interact with our Site. For example, we use Google Analytics to gather information about traffic and user behavior.
  • Personalization Cookies: These remember your preferences, such as display settings or language options.
  • Advertising Cookies: These track your browsing activity to deliver relevant ads based on your interests.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data in the following cases:

  • Service Providers: We share information with trusted third parties, such as payment processors and shipping companies, to fulfill orders and provide support.
  • Marketing Partners: If you have opted into marketing communications, we may share your data with email marketing platforms.
  • Legal Compliance: We may disclose your data to comply with legal obligations, such as responding to legal requests.

5. Security

We use industry-standard security measures, such as SSL encryption, to protect your personal data. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

6. GDPR Compliance (For EU Residents)

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data.
  • Right to Restrict Processing: You may ask us to limit how we process your personal data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your personal data to another service provider.
  • Right to Object: You can object to the processing of your personal data for specific purposes, such as marketing.

7. CCPA Compliance (For California Residents)

  • Right to Know: You can request information about the personal data we collect, how it is used, and whether it is shared.
  • Right to Delete: You may request that we delete your personal data.
  • Right to Opt-Out: While we do not sell personal data, you can opt out of data sharing for targeted advertising.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

9. Children’s Privacy

Our Site is not intended for individuals under 13, and we do not knowingly collect personal information from children. If we discover that we have collected data from a child under 13, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant changes will be communicated via email. Your continued use of the Site constitutes your acceptance of any changes.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Forward Signs and Apparel
9219 8TH Avenue S, Seattle, WA 98108, USA
Phone: +1 (415) 333-3684
Email: [email protected]